Conditions below govern Products sales on our Website

Origin of the products :

The items proposed are locally producted (in Djerba) in Artpoterie workshops by qualified craftsmen. Items exhibited have been selected with the collaboration of the craftsmen themselves to best meet your expectations.

All of these items are unique and hand-made – Each of them is actually the living expression of a moment of creativity of the artist. It may therefore be the case that the items delivered will shightly differ from those shown on the website.

Presentation of the items :

Serious attempt has been made to describe each the items exhibited as objectively as possible. Note however, that for certain products, you can order the same item in different colour and / or size than the one shown on our site.

Guarantees :

Handicraft promotion and high-quality products being our primary objectives, we are careful to ensure that items proposed are flawless !

Price of the products :

The prices indicated ( price & delivery fees ) are all taxes included. However, we reserve the right to modify them. The price in your bill will be the same as the one indicated at the moment of registration of your order.
Transport prices indicated are approximated ; they are only available for medium size and medium weight products.
However for some voluminous and heavy products as wrought iron products (chair, table, argentiere), big metal products (console, nest of 3 tables), big wool materials (carpet, mergoum) and roman mosaic, these prices would be determined by a special computing, taking care of the weight and/or the volume, also the destination more or less far.
As for the delivery outside Tunisia prices are also free on bard ( FOB).
However, both the transport and Customs fees ( VAT and other taxes depending on destination) are chargeable to the buyer who is to pay them off as appropriate to the requirements of his / her country and of the authorities concerned .

Time of Delivery :

On live products will be delivered to the address indicated at the capture of your order .

For example, it will take about 7 working days to send packages by mail to Europe.
This time may be extended to 2-3 weeks depending on the destination.

Items ordered will require more time to be made. (This will generally be mentioned in the specification of the item selected).

Dispute :

The management of our website is in accordance with the current, Tunisian Legislation. In case of dispute, only Tunisian law courts are competent.